Life

When in doubt, unplug

The printer at work was giving me a run for my money last week. If it wasn’t callibrating, warming up or asking for new toner (it needed all four cartridges replaced in three days time), it was going into power save mode and to wake it up I had to open and close the paper tray several times which usually does the trick. More than once I simply turned it off, took a few deep breaths and turned it back on. And of course this is going to happen when the workload that requires a bunch of printing is at it’s height!

My job is not stressful. I work in the Faith Formation office at my Catholic church and spend most of my three day a week gig organizing for the in-person weekend mass as well as corraling volunteers to help give out communion in the parking lot. My favorite part is talking to parishioners who call to sign up for mass and I get to learn about the intricacies of their lives as I become a trusted listener.

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work

A File of Smiles

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Early in my career, someone gave me the idea to start a smile file. I graduated college in 1990 so this is going way back. Way back to the days when it wasn’t unusual to find people that still smoked at their desk and computers needed you to type the word run after a blinking c: prompt to bring it to life. Those early days were a fountain of knowledge and experience I didn’t pick up in college and full of opportunities to learn about the variety of human behavior to be experienced in an office setting when you are the first line of defense over the phone and in person (aka the receptionist).

After one particularly bad run-in with a customer, an older co-worker counseled me to start a file that I could turn to when times got tough at work. Times when tears would roll down my face over some mean insult spoken in haste by a customer over the phone. Unfortunately, bad manners are always going to be part of any job where you directly interact with customers. What goes into this folder, I asked?

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